The Future of Customer Engagement with Freshworks

Customer experiences are evolving and businesses are trying to keep up. In the world of competitive, fast-moving, commoditized businesses and a wealth of options, customer experience has become the differentiator.

This means that it is crucial to understand what your customer wants and deliver on it. To do that, a business must ensure that it aces its customer engagement.

Freshworks are hosting an exclusive breakfast event at the Museum of London on 19th November, where they will be talking about the evolution of customer expectations and what lies ahead in customer engagement—right from sales to support.

Who should attend

All established and aspiring Customer Support leaders.
VP/Directors/Head/Managers of Customer Support & Customer Service.

Agenda

9:00 AM – 9:45 AM: Registration & Networking Breakfast
Welcome! Grab a bite to eat in the company of some great people before the sessions kick-off

9:45 AM – 10:00 AM: Welcome Address by Freshworks

10:00 AM – 10:30 AM: Product roadmap session

10:30 AM – 11:00 AM: Panel Discussion
Customers move forward & companies are left behind. How to keep in pace with the technology advancement in Customer Support.

11:00 AM – 11:15 AM: Coffee Break

11:15 AM – 11:30 PM: Closing Note and Q&A Session